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responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:
1. Can't add new contacts.. There is a known issue on some devices where 3rd party contact editors like Traveler, as well as things like Facebook and Yahoo, can't launch their contact editors. This is really a device issue, and there's not much we can do about it.
2. Missing contacts. Please open a PMR so we can see logs. After enabling logging, on your notes client edit a contact that is missing from the device, as well as a contact this not missing, then sync the device and use tools->report problem to gather the logs.. Hopefully this will shed some light on the issue.
Feedback response number RGIY94HHYU created by ~Kelly Desachekynds on 02/01/2013